1. Online Bookings/Phone Bookings
Once the transaction has been completed, you will receive a confirmation email. Please keep this email for reference. You do not need to print your confirmation when you arrive for your scheduled booking as we keep it on file.
Please refer to the Product Terms & Conditions for further details.
2. Gift Certificates
Once the transaction has been completed, you will receive a confirmation email with your gift certificates. If you have not received your gift certificate via email after 3 business days, please send an email to firstname.lastname@example.org
Please be sure to examine your order upon delivery to ensure that your order is correct. In the event that there are errors with your order, contact us within 48 hours of your purchase. Failure to inform us of the error represents your acceptance of the complete order in perfect condition.
3. Seasons Passes
Once the transaction has been completed, you will receive a confirmation email. This is not your seasons pass. To reduce waste, we will keep your seasons pass in a digital format at our Basecamp. Upon your first visit, you will need to complete a season pass waiver before it is activated.
Seasons Pass Holders will need to check in a Basecamp on each visit with valid ID to validate your booking for that day. Please note that you must call in to make a reservation. You cannot book a tour with your seasons pass through our online booking system.
Please refer to the Seasons Pass Terms & Conditions for further details.
All online/phone orders
Can I make changes after I place my order?
We cannot guarantee any changes to the order once it has been completed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfillment and shipping time. If the order must be changed, we will do our best to ensure you are fully satisfied. We apologize for any inconvenience.
For information regarding our Cancellation Policy please review our Refund Policy.