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FAQ

How do I book my tour?
Please book your tour through our online reservation system. Click here to book now!

For special requests or private functions, please call us at 250-347-7627 (SOAR)

What are your rates?
Youth (15 and under): $65 plus taxes

Adult (16 and over): $70 plus taxes

*Groups of 8 will receive an 10% discount. Payment must be completed through a single credit/debit card to receive the discount.

What are the height and weight requirements?
Participants must be a minimum of 48 inches (4 feet) tall. Participants must be a minimum weight of 65 lbs and a maximum weight of 250 lbs.

Do I have to be a certain age to zipline?
Any age can zipline, however our minimum height and weight requirements must be met by each participant. Children under 10 need a parent or guardian to accompany them on the tour.

What is your group size per tour?
There will be 2 guides and a maximum of 8 participants on each tour.

How long is the tour?
The tour consists of 7 ziplines. Depending on group size, your tour could take anywhere from 1-2 hours.

Where can I find a waiver?
You can find our waiver by clicking HERE

What should I bring with me on my tour?
Please bring weather appropriate clothing for the day, and very importantly wear well fitting closed-toe shoes. Any flip flops or flats that fall off your feet may not be able to be retrieved, which could mean the end of your tour. Refunds will not be issued in this circumstance.

You are encouraged to bring your camera! Please attach a strap if possible. Any items dropped from the zipline (cameras, phones, wallets, etc) may not be able to be retrieved. Valley Zipline Adventures is not responsible for any items lost or damaged during the tour.

What if I get there and myself or my child is too afraid to zip? Do we get a refund?

We are aware that zipling isn’t for everyone! If a participant completes the training course but does not want to continue on with the tour, a 50% refund will be issued. If a participant completes 1 or more of the ziplines after the training course, no refund will be issued.

It’s raining. Will my tour be cancelled?
Tours will run in rain! Please dress appropriately.

In the event of lightening/thunder or high winds, tours will be temporarily halted. Bad weather usually passes quickly in the valley, and tours will resume as soon as it’s safe to do so. If needed, we will rebook your tour at no cost to you. Refunds may be issued depending on the circumstances.

What is your cancellation policy?
We realize that life gets busy and plans change! We allow for free cancellation of your tour, as long as you give us 24 hour notice prior to the time of your tour. If a tour is cancelled within 24 hours of your tour time, no refund will be issued.