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Refund Policy

Reservations & Cancellations

  • For a 100% refund, cancellations and changes must be made at least 24 hours prior to tour date.
  • No refund for cancellations or reschedules within the last 24 hours prior to tour date.
  • No-shows will be charged 100% fee.
  • If you need to cancel due to illness or medical emergency, we require a doctor’s note from a local Invermere doctor/clinic in order to process a full refund.
  • All our tours operate RAIN OR SHINE. We do not refund for inclement weather, unless the weather makes for an unsafe environment.
  • We will cancel tours in the event of lightning or thunder; we will reschedule your tour or refund up to 100% of the tour price if this occurs. Refund amount may be based on proportion of tour completed.
  • In high winds or other adverse conditions, Valley Zipline Adventures reserves the right to cancel or reschedule tours, based on management’s assessment of conditions. We will reschedule your tour or refund up to 100% of the tour price if this occurs. Refund amount may be based on proportion of tour completed.